Refund Policy

GearCamp Returns, Refund & Customer Experience Policy

Effective Date: [Insert Date]

1. Customer Experience Philosophy

We aim to deliver a smooth and fair post-purchase experience.

2. Return Window

Returns must be requested within 30 days of delivery.

3. Eligibility Conditions

Items must:

  • Be unused
  • Be in original condition
  • Include packaging and accessories

4. Non-Returnable Items

  • Used items
  • Clearance products
  • Personalized/custom items

5. Damaged or Incorrect Orders

Report within 7 days with evidence.

We will:

  • Replace or refund

6. Order Cancellation

Allowed within 12 hours of purchase.

7. Return Authorization

Required before shipping.

8. Refund Processing

Processed within 5–10 business days after inspection.

9. Shipping Costs

Customer pays return shipping unless issue is our fault.

10. Exchanges

Limited to defective items.

11. Refund Delays

Dependent on payment providers.

12. Abuse Prevention

We monitor excessive return behavior.

13. Chargeback Prevention

Contact us before disputes.